English 
Chinese Treat People with Heart,
Heal Patients with Hands
We deeply believe that treatment should not stop at the symptoms. We will thoroughly investigate and resolve the root cause of your pain, customising the best rehabilitation plan to help you get rid of pain and improve your quality of life.
Treat People with Hearts Heal Patients with Hands
Prime Rehabilitation Services was established in 1999. The company is devoted to provide high quality physiotherapy and occupational therapy service for patients. Based on the spirit 'Treat People with Hearts, Heal Patient with Hands', our physiotherapists excel at manual therapy, exercise therapy, electrotherapy, acupuncture and postural correction so as to provide the best and tailor-made rehabilitation courses for patients.
Our Services
Choose Prime Rehab:
Your Path to Lasting Health
Get to the Root of Your Pain
We uncover and address the root cause of your discomfort, offering lasting relief instead of quick fixes. Experience our skilled team's holistic methods, from manual therapy to acupuncture.
Personalized Plan for You
Tailored plans for your long-term health, helping you regain movement and stay active. Benefit from our experienced team's diverse techniques, including manual therapy and acupuncture.
Expert Care, Conveniently Nearby
Our highly skilled and dedicated therapists guide you every step. With six convenient Hong Kong locations, Prime Rehab is always accessible and affordable.
Common Conditions
Frequently Asked Questions
Yes, according to the current laws and professional codes of practice in Hong Kong, you generally must hold a valid referral letter issued by a registered Hong Kong doctor in order to receive diagnosis and treatment from a physiotherapist.
Policy Update: The Hong Kong Legislative Council has passed legislative amendments allowing patients to access physiotherapy services directly without a doctor’s referral under specific clinical conditions.However, because reimbursement procedures for commercial medical insurance, corporate medical cards, and public hospitals are still bound by existing contracts, there is a transitional period before these new guidelines are fully integrated across the insurance industry.To safeguard your insurance claim benefits, we still strongly recommend that you bring a valid doctor's referral letter.
You can schedule an appointment at any of our clinics through the following methods:
📞 Phone Appointment: Call our clinic directly and speak with one of our staff members.
📱 WhatsApp Appointment: WhatsApp us directly at (+852-6683-1007).
Appointments during after-work hours and weekends fill up quickly. We highly recommend booking 2 to 3 days in advance to secure your preferred time slot.
【Time & Process】The first appointment is typically a comprehensive assessment, which takes approximately 45–60 minutes. The physiotherapist will conduct a detailed consultation, examination, and formulate a preliminary treatment plan.
【Fees & Pricing】Regarding the cost, please refer to the latest clinic price list for the actual fees. We recommend contacting us directly via WhatsApp or phone.
【Preparation Checklist】
Please wear comfortable, loose-fitting sportswear. This allows the therapist to easily expose and assess the injured area (e.g., shorts, tank tops).
Please bring your personal identity documents (such as your HKID).
Remember to bring a valid doctor’s referral letter and any relevant medical imaging reports (such as X-rays or MRI reports).
This clinic supports claims for most major medical insurance plans (including individual and corporate schemes). As the terms of each policy vary, we recommend that you contact your insurance agent or insurance company in advance to confirm whether your policy covers physiotherapy services and if there is a deductible amount.
Regarding the use of medical cards, we are a network clinic for some insurance providers and can arrange direct settlement (cashless) service for you. Please send a photo of your medical card (front side) to our WhatsApp in advance, and we will assist you with a preliminary confirmation of your coverage.
Our clinic is a registered healthcare provider and accepts the "Elderly Health Care Voucher" issued by the government.
Eligibility: Senior citizens who are aged 65 or above and hold a valid Hong Kong Identity Card.
Usage Procedure: Please inform our staff upon registration and present your Hong Kong Identity Card.
Important Notes: The Health Care Voucher cannot be exchanged for cash or used to purchase non-medical products. The amount you wish to use each time is up to your own decision.
A valid, qualified physiotherapy referral letter, regardless of the circumstances, must clearly state the following 4 pieces of basic information:
Patient’s Full Name: Must exactly match the name on your HKID card or medical card.
Specified Treatment： Must explicitly include the wording "Physiotherapy" or "Physical Therapy".
Clear Clinical Diagnosis: Must state a specific injured area or symptom (e.g.,Sciatica).）。
Date of Issue: The exact date the doctor signed the letter (used to calculate the validity period).
GeneralRequirement of Physiotherapy Referral Letter
| Item |  Scenario 1: Using a Medical Card / Medical Insurance |  Scenario 2: Fully Out-of-Pocket (Self-Pay) |
| Eligible Practitioners | Limited to Hong Kong Registered Medical Practitioners (Western Doctors) only. | Both Registered Western Doctors or Registered Chinese Medicine Practitioners are accepted. |
| Validity Period | Subject to individual medical card contract terms (typically 3–6 months). | According to clinic administrative regulations (usually six months) |
| Advance Verification | Mustprovide your medical card details and referral letter for verification by clinic staff. | Only the referral letter needs to be provided for verification. |
Important Reminder for Medical Card Users:Because the terms, conditions, and network restrictions vary for every medical card plan,please be sure to confirm with our staff before your treatment to verify whether your specific referral letter is applicable.
If you have any questions regarding your current referral letter (such as the diagnostic wording or expiry date), feel free to WhatsApp us directly for enquiries!
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